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Refund Policy

Last updated: 10 July 2026

This Refund Policy applies to all paid subscriptions to Nexus Intelligence, operated by G GLOBAL HOLDINGS (Pty) Ltd (Registration Number 2025/591018/07).

1. General Rule — Non-Refundable

Nexus Intelligence is a digital service delivered instantly upon successful payment. Subscriptions are generally non-refundable once access has been granted. By subscribing you acknowledge and consent to the immediate provision of the digital service and waive any statutory cooling-off right where applicable law permits such waiver.

2. Exceptions — When We Do Refund

We will assess refund requests fairly in the following cases:

  • Duplicate payments — the same subscription was charged twice due to a processing error.
  • Failed payment processing — you were charged but the platform failed to record or provision the subscription.
  • Technical activation failure caused by Nexus Intelligence — the Service was unusable for you due to a fault on our side and our team was unable to restore access within a reasonable time.
  • Refunds required by applicable consumer protection laws, including but not limited to the South African Consumer Protection Act.

3. What Is Never Grounds for a Refund

  • Trading losses. Nexus Intelligence provides educational AI analysis and does not guarantee any trading outcome. Losses incurred while trading are never grounds for a refund.
  • Change of mind after access has been provisioned.
  • Failure to cancel before the next automatic renewal.
  • Third-party issues outside our control (broker actions, prop-firm decisions, bank fees, currency conversion losses).
  • Account suspension or termination for breach of the Terms & Conditions.

4. How to Request a Refund

Send your request to Nexus Intelligence Support within 14 days of the charge, including:

  • the email address on the account;
  • the payment provider used (PayFast or PayPal) and the transaction reference;
  • a short description of the issue.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and the issuing bank.

5. Cancellation vs Refund

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; it does not automatically issue a refund for the current billing period. You retain Pro access until the end of the paid period.

6. Contact — Nexus Intelligence Support